FAQ - DLCTco Frequently Asked Questions
Official Establishment: June, 2019
Location: NJ (New Jersey), USA
Location: NJ (New Jersey), USA
Online Customer Service: firstname.lastname@example.org
- Available 24 hours a day (Eastern Standard Time), 7 days a week; 365 days a year
- Any contact made outside available hours will be responded to the next day.
- Contact us through Facebook Messenger, Instagram, or Email.
- We 100% do not use Gildan, Hanes, Fruit of the Loom, Jerzees, Bella Canvas, Next Level, etc t-shirt Blanks.
- DLCTco exclusive shirts are special custom and manufactured, cut and sew products with DLCTco brand tags and sizing.
- Before washing, it is recommended to turn the shirt inside out.
- Dry-cleaning is not recommended.
- DO NOT iron the printed parts of the shirt.
- We accept all major credit cards through PayPal and Shopify Payments.
- All items are as described.
- Free shipping on all orders made in the U.S.
- Free Shipping on all International Orders $100+
- Free returns for exchanges
- If, for any of the reasons listed ( ) below, you need to return the item, please contact us and we will send you a return label, which will be already paid by us, so you can send it right to us for a new one! (:
- (1) Wrong Size
- (2) Damaged upon delivery (detailed description of damage is needed)
- All items remain available until Out of Stock.
- Certain Out of Stock items may be available for Pre-Ordering.
- Please see pre-ordering details below.
- Once your order has been processed you will receive a notification that your item has been shipped and will provide a USPS Tracking Number for your package.
- Please allow 1 business day to process your order.
- All orders will be shipped from New Jersey (07109) and delivered by the United States Postal Service (USPS) as Standard Shipping.
- Standard Shipping: 2-5 Business Days for delivery depending on your location.
- If your purchase was a requested customized order, please allow 2-3 business days for order to be made and processed.
- All custom orders will be then shipped through USPS as Priority Mail to ensure fast delivery.
- Expedited Shipping: 1-3 Business Days for delivery depending on your location.
- For delivery to US Territories and APO/FPO addresses, please allow 1-3 weeks for delivery.
International Orders: 1-2 weeks *Due to transit time and customs*
***Please Note: All international customers are responsible for the taxes and duties of one's country***
- Please allow 1 week minimum to 2 weeks at most for your pre-ordered item(s) to be processed, printed and completed for shipment.
- Once your order is complete, we will let you know that it is on its way to you!
- NO REFUNDS.
- If, for any of the reasons listed below, you need to return the item, please contact us and we will exchange it for a new one! (:
- Wrong Size
- Damaged upon delivery
- Exchanges are ONLY accepted if it is within 30 DAYS of purchase.
- All exchanges MUST be returned in its original condition, unused, with invoice to the Return Address provided.
- ALL DISCOUNTED SALES ARE FINAL! NO EXCHANGES OR REFUNDS!